Hi,

Welcome to Microsoft Community and thank you for posting your query. Your interest in Windows 10 is much appreciated.

Jun 24, 2019  The software is sometimes referred to as 'Canon ZoomBrowser EX', 'Canon Utilities ZoomBrowser EX', 'Canon PowerShot Utilities ZoomBrowser EX'. The size of the latest downloadable installer is 34.7 MB. This free tool was originally produced by Canon Inc. This download was checked by our built-in antivirus and was rated as virus free.

I understand the inconvenience that you are unable to import photos from camera, we will help you to resolve this issue.

Please provide us additional information to understand the issue and assist you better:

1. Is the camera recognized by the computer?
2. How are you transferring the photos to the computer?
3. What is the specific location on the computer, where the folder is being created?
4. Have you logged in as administrator user?

Zoombrowser Ex

This issue normally occurs due to faulty connection of the device to the computer or if you are saving the picture to default location of the computer, the pictures folder in library is not accepting the photos that should be added and needs to be repaired.

Method 1: I would fist suggest you to check the connection of the Digital Camera to the computer, make sure it is firmly connected.

Download Images To Cell Phone

Method 2: You can import photos and videos without leaving the Photos app.
1. Connect a camera or memory card to your PC.
2. In the Photos app, swipe up from the bottom edge or down from the top edge, then tap Import. (If you're using a mouse, right-click anywhere in the Photos app, then click Import.)
Note: Import isn't available if you're looking at a single picture in full screen view.
3. Tap or click the camera or memory card you want to import from.
4. Swipe down on or right-click each photo or video you want to import to select it.
Note: If you’ve already imported some photos from this camera or card, the ones you haven’t imported yet will be selected by default.
5. Enter a name for the folder you want to put the files in and tap or click Import.
6. When your files are finished importing, tap or click Open folder to see them in the Photos app.
Reference: Photos: Frequently asked questions

Method 3: I would suggest you to perform all the steps mentioned in the article.
What if a wired device isn't installed properly?

Download Love Images

Additional reference: Photos app for Windows help. Refer to (Import photos and videos)

Note: The above mentioned links applies to Windows 10 as well.

Canon Utilities Zoombrowser Ex Download

Hope this information is helpful. Kindly update the status of the issue, we will be happy to help you.